How can we help?
For questions, feedback, or a problem with the app, contact us directly. We aim to respond within three business days.
Email support@retireloom.comHelpful details to include
- Your iPhone or iPad model
- Your iOS or iPadOS version
- Your RetireLoom app version
- What you expected and what happened
- Steps that reproduce the issue
Please do not include account numbers, Social Security numbers, passwords, tax documents, or other sensitive financial information.
Frequently asked questions
Where are my scenarios saved?
The current version stores scenarios locally on your device. RetireLoom cannot access or recover them.
Does RetireLoom provide financial or tax advice?
No. RetireLoom provides educational, illustrative projections based on assumptions you enter. It does not recommend a course of action.
How do I delete my information?
Delete individual scenarios in the app, reset the editable sample where available, or uninstall the app to remove its locally stored data.
Why might my result differ from reality?
Returns, inflation, expenses, taxes, laws, pension rules, policy performance, and life events can differ from planning assumptions. Projections are not guarantees.
Can support recover a deleted plan?
No. Because saved scenarios remain on your device and are not synced to us, support cannot restore a deleted scenario.
Privacy questions?
Learn what the app stores, what we do not collect, and how support correspondence is handled.
Read the Privacy Policy →